Why am I not receiving emails from you?
Our emails come from two addresses:
- noreply@fvbuds.support: order confirmations, payment instructions and order updates
- help@fvbuds.support: replies from our support team
If you can't find an email from us, check your junk or spam folder first. Emails sometimes land there when the sender
isn't in your contacts. To make sure every email from Fraser Valley Buds reaches your inbox, add both addresses to your
contacts or safe senders list (also called whitelisting).
Gmail (computer)
1. Click the gear icon at the top right and select See all settings.
2. Open the Filters and Blocked Addresses tab and click Create a new filter.
3. In From, enter noreply@fvbuds.support OR help@fvbuds.support and click Create filter.
4. Tick Never send it to Spam and click Create filter.
Gmail app
1. Open your Spam folder and tap our email.
2. Tap Report not spam.
Outlook (computer)
1. Click the settings icon and go to Mail > Junk email.
2. Under Safe senders and domains, click Add, enter noreply@fvbuds.support and press Enter. Do the same for
help@fvbuds.support.
3. Click Save.
Outlook app
1. Open your Junk folder and tap our email.
2. Tap the three dots at the top right and choose Move to Inbox (or Not junk).
Yahoo Mail
1. Click the settings icon and select More settings > Filters > Add new filters.
2. In From, enter noreply@fvbuds.support, choose Inbox as the folder and click Save.
3. Add a second filter the same way for help@fvbuds.support.
Yahoo Mail app
1. Open your Spam folder and tap our email.
2. Move it to your Inbox (or tap Not spam).
Other email providers
Add noreply@fvbuds.support and help@fvbuds.support to your address book, or mark one of our emails as "not spam". If
that doesn't work, your email provider's support team can help.
Still missing an email about your order? Contact us at help@fvbuds.support or through the chat bubble on our website.
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