SHIPPING & DELIVERY

Where is my order?

Shipped orders (Canada Post or other carriers): orders ship within 1-2 business days of payment. You'll get your tracking number by email once your order ships. Follow it at ParcelTracks. Updates start once the carrier scans your package. Same-day delivery: you'll get a live tracking link by email once the courier has your order. See Same-day delivery for the delivery window. Please note: we see the same tracking information you do. Sometimes a carrier is slow to scan a package, but if you have a tracking number, your order is on its way and updates will appear at its next checkpoint. Still no update after 10 business days? See Why hasn't my order arrived? Ready to shop? Browse the Fraser Valley Buds shop · See what's on sale

Why hasn't my order arrived?

Shipped orders (Canada Post or other carriers) Shipped orders usually arrive within 4-8 business days from the ship date, but carriers can sometimes be delayed. Follow your tracking at ParcelTracks, and check Canada Post's service alerts If your order hasn't arrived after 10 business days from the ship date, contact us at help@fvbuds.support or through the chat bubble on our website, and we'll look into it. Carrier inquiries are handled through a ticketing system, in the order they're received, and can take 1-2 business days. Same-day delivery Follow your order with the live tracking link we email you. If it hasn't arrived by the end of the delivery window, contact us. Please check with us before contacting the carrier about a delay. We're happy to help! Ready to shop? Browse the Fraser Valley Buds shop · See what's on sale

What are your shipping and delivery options?

- Shipped orders (Canada Post or other carriers): shipped within 1-2 business days of payment. Choose Standard, Quick Ship or Insured at checkout. - Same-day delivery: Monday to Friday in Vancouver and nearby cities. See Same-day delivery. For prices and free-shipping amounts, see Shipping fees and minimum order. Track any order at ParcelTracks. Please note: please make sure your shipping address is correct. We can't guarantee delivery to an incorrect address. Ready to shop? Browse the Fraser Valley Buds shop · See what's on sale

What are your shipping fees and minimum order amount?

Shipped orders (Canada Post or other carriers) - Standard Shipping (tracked): $10, 4-8 days. Free on orders of $200+ - Quick Ship (tracked): $14.99. Free on orders of $300+ - Insured Shipping (tracked): $19.99, 2-4 days Same-day delivery: $15-$25 depending on your zone, free on orders of $200+. See Same-day delivery for zones and times. Free shipping can also apply during a promotion. Shipping fees are based on your subtotal after discounts and points. If a discount code or points bring your subtotal below the free-shipping amount, the shipping fee applies. Minimum order: we don't have one. Ready to shop? Browse the Fraser Valley Buds shop · See what's on sale

What is your shipping timeline?

- Shipped orders (Canada Post or other carriers): shipped within 1-2 business days of your payment being processed, from one of our warehouses across Canada. - Same-day delivery: see Same-day delivery for the cut-off and delivery window. Track your order at ParcelTracks. Carriers can sometimes have service interruptions after your order ships; see Canada Post's service alerts For what happens after you pay, see I've submitted my payment. What's next? Ready to shop? Browse the Fraser Valley Buds shop · See what's on sale

Do you offer same-day delivery?

Yes! Same-day delivery is available Monday to Friday (not on holidays) in Vancouver and nearby cities (see the zones below). Schedule - Payment cut-off: 1 PM PT. Orders paid after 1 PM, or on a weekend, are delivered the next business day. - Delivery window: 3 PM to 10 PM PT. Zones and fees - Zone A ($15): Vancouver, Burnaby, New Westminster - Zone B ($20): Richmond, Surrey, Coquitlam, Port Coquitlam, Port Moody - Zone C ($25): Langley, White Rock Free same-day delivery on orders of $200+, or during a promotion. Same-day delivery zones Outside these areas? Your order ships by Canada Post or other carriers. How to order 1. Select Same-Day Delivery at checkout. 2. Enter a valid email address. Your live tracking link is sent there. 3. Pay in full before the 1 PM cut-off, following your payment instructions exactly: the exact amount, to the right email, with your order number. Any payment issue can delay your delivery. Tracking your delivery You'll get a live tracking link by email once the courier has your order. Keep an eye on your inbox: the driver won't text or call you. You can also follow your order at ParcelTracks. Our courier doesn't know what they're delivering, so please be discreet and avoid discussing your order with them. Ready to shop? Browse the Fraser Valley Buds shop · See what's on sale