If you receive a defective product or have a concern about an item in your order, contact us right away at help@fvbuds.support or through the chat bubble on our website. To help us resolve it quickly, please include:
- Order number
- Product name (including strain name)
- A description of the issue
- A photo or video showing the issue
Our team will look into it and work with you on a resolution.
Please note: in warmer months, some products, such as edibles and concentrates, may melt or change consistency in transit. Follow your tracking at ParcelTracks so you can pick up your order as soon as it arrives. If an item is affected, place it in the fridge to cool down. All products remain safe to consume.
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